Version: 25 September 2026. This version applies when validly incorporated into your agreement. Existing contractual rights are not cancelled merely by publication of revised terms.
The agreement
These terms govern cloud and dedicated server hosting provided by 11519654 Canada Inc., doing business as CenterServ. The agreement consists of your accepted order, these terms, the applicable SLA and any separately agreed written provisions. A specific written commitment takes priority over conflicting general wording, subject to applicable law. A person ordering for an organization must have authority to bind it. The Privacy Policy explains information handling; accepting these terms does not constitute consent to every optional use of personal information.
Ownership and physical location
Renting a cloud or dedicated server grants a right to use the contracted service during its valid service term. It does not transfer ownership of server hardware or infrastructure. Those assets remain the property of CenterServ and/or their respective owners. Customers retain their existing rights in their own data, content and software, subject to applicable licences.
The server hardware is physically located in the city or country confirmed in your accepted order. We do not use an IP address associated with another location to misrepresent its physical location. We will not substitute or relocate the service to another city or country without your agreement. If we cannot provide the agreed location or configuration, we will offer alternatives for your approval or address cancellation and repayment for the undelivered service.
External IP-geolocation databases may be inaccurate. A particular result in such a database, or access to a third-party website or regional content, is not guaranteed. The server's location does not establish the location of billing records, remote support or other administrative processing. Any special data-residency requirements must be agreed in writing before use.
Service scope
A cloud server provides the virtualized resources stated in the order; a virtual CPU allocation is not necessarily an exclusive physical CPU core. A dedicated server reserves the ordered physical server for the customer. Network and facility infrastructure may be shared. The order identifies resources, licences, network limits and any included management. Port speed is connection capacity, not guaranteed throughput to every destination. Transfer limits, overage charges and applicable usage restrictions must be disclosed before purchase.
Server administration, application maintenance, migration, backups, disaster recovery and specialist compliance work are included only when expressly agreed. For unmanaged services, customers manage their operating systems, applications, patches, access controls and data. For managed services, the written management scope allocates responsibilities. Security and DDoS features have the limits stated in the accepted service description and do not guarantee that every attack or outage will be prevented.
Orders and account security
Provide accurate account and billing details. Orders may require availability checks, payment and proportionate fraud verification. Any express delivery commitment forms part of the agreement. Protect credentials, keep authorized contacts current and report suspected compromise promptly. Do not send full payment-card images, card security codes or account passwords through ordinary email or support tickets. Any necessary identity verification must use an appropriate secure process and be limited to reasonably required information.
Payments and renewals
Your order specifies currency, billing period, recurring charges, disclosed setup charges and applicable taxes. Automatic payments require authorization. Removing a payment authorization does not by itself cancel a service; submit a cancellation request as well. Pay by the disclosed renewal deadline and allow for processing time. A failed automatic payment, pending transfer or renewal reminder does not create a guaranteed extension. Required notices and agreed payment procedures still apply. An error caused by CenterServ will not automatically be treated as customer default.
Material changes to renewal pricing or terms require the notice and choices provided by the existing agreement and applicable law. Fixed prepaid terms will not be repriced retrospectively. Report disputed charges to billing. A good-faith chargeback or payment dispute is not automatically fraud. Additional fees require a disclosed and lawful contractual basis.
Cancellation and refunds
Request cancellation through your authenticated account, a support ticket or account@centerserv.com, identifying the service and requested end date. Other legally valid cancellation methods remain available. We will confirm the effective date and any lawful outstanding charges. Export your data before access ends.
For both cloud and dedicated servers, CenterServ offers a refund when it fails to deliver the service agreed in the accepted order. These new terms do not include a general trial period or voluntary change-of-mind guarantee. Mandatory cancellation, refund and other legal remedies, and any express contractual entitlement, take priority.
The agreed service includes its confirmed server type, physical location, resources, features and delivery commitments. Report a material failure promptly so we can investigate and, where legally permitted, correct it within an appropriate time. This does not postpone an immediate statutory remedy or authorize indefinite delay.
If the agreed service cannot be delivered or a material failure cannot be remedied as required, the affected service may be cancelled and the undelivered portion refunded. If the service was never delivered, the payment for that undelivered service is refunded. A setup-fee label does not automatically justify retaining payment for an undelivered service. Separately supplied services and unearned advance payments are assessed under the agreement and applicable law.
Temporary interruptions are addressed by the SLA, without excluding a legally required refund or another mandatory remedy. No voluntary refund is offered solely because a correctly delivered service is no longer needed, was unused or was unsuitable for a requirement not agreed before purchase. This does not permit retention of sums that must legally be returned following cancellation. Refunds are made through the original payment method where feasible and within applicable deadlines; account credit will not be imposed instead of a required refund.
Customer data and backups
Customers retain their rights in their data and must have the permissions required to host and process it. CenterServ receives only the rights necessary to provide, support and secure the agreed service, follow lawful instructions and meet legal obligations.
No cloud or dedicated server plan includes automatic backups. You must maintain independent, current and recoverable backups. RAID, replication, a snapshot or an additional disk in the same server is not automatically an independent backup. Any separately agreed backup or recovery service is limited to its written scope and does not remove your independent-backup responsibility or CenterServ's express obligations.
Non-renewal and deletion
If service is not renewed and paid as required, it may end at expiry. After expiry or lawful termination, the server may be deactivated, reinstalled or reassigned and its data permanently deleted. There is no guaranteed retention, grace or recovery period. Deletion may occur as soon as service ends, subject to required notices, applicable law and express agreements. Timing varies by location and service; do not rely on previous delays. Late payment does not guarantee restoration of data, server configuration or IP addresses.
Export your data before the paid service ends. Any extension must be expressly confirmed before expiry. Recovery assistance, if technically possible, requires an agreed scope and any disclosed lawful charges; recovery is not guaranteed. Required data-return arrangements and valid preservation obligations remain applicable. Retaining invoices or other business records does not mean hosted data is retained.
To the extent permitted by law, CenterServ is not responsible for losses caused by a customer's failure to maintain backups, secure customer-managed systems or renew on time. This does not exclude CenterServ's own enforceable contractual obligations or liability that cannot legally be excluded.
Prohibited uses
You are responsible for your activities and those of your authorized users. You must not use the service for:
- Fraud, phishing, identity theft, stolen credentials or payment information, unauthorized access, or unlawful transactions.
- Malicious software, ransomware, botnets, denial-of-service attacks or unauthorized security testing.
- Child sexual exploitation material, non-consensual intimate imagery, unlawful threats or other unlawful content.
- Spam, unlawful bulk messaging, intellectual-property infringement or violations of privacy and other enforceable rights.
- Pornographic or sexually explicit entertainment hosting or distribution. This restriction is not intended to prohibit legitimate medical or educational information.
- Online casinos, betting or wagering services, including cryptocurrency gambling.
- Public/open forwarding proxies or services selling anonymous public internet access.
- Anonymous public upload/download platforms or services intended to facilitate unauthorized distribution of copyrighted material.
- Deliberate interference with other customers, evasion of agreed resource limits or concealment of abusive activity.
Lawful private business VPNs, authorized remote access, ordinary website reverse proxies, private business file-sharing, and distribution of your own or properly licensed materials are permitted within the purchased plan and applicable law.
Lawful blockchain nodes and validators are permitted within the plan. Cryptocurrency mining requires prior written approval for the specific server and location. Unauthorized use of another person's computing resources for mining is prohibited. Permission for blockchain workloads does not automatically extend to exchanges, custody, investment services or other regulated financial activities; these require separate written review and any required authorizations.
All permitted uses remain subject to applicable laws and disclosed location-specific restrictions, including privacy, intellectual-property, export-control and sanctions requirements. Written approval never authorizes unlawful activity. A server's location alone does not establish that a regulated business may operate there.
Abuse and service restrictions
Send abuse reports to support@centerserv.com, with “Abuse” in the subject, identifying the relevant service, times and sufficient lawful evidence. Do not send illegal material or unnecessary personal information. A report alone does not establish wrongdoing.
CenterServ may proportionately restrict or suspend affected services for a material breach, overdue payment, a significant security threat or a legal requirement. Notice and an opportunity to resolve the issue will be provided where practicable and legally required. Immediate action may be necessary to prevent serious harm or comply with law. Termination, deletion and charges remain subject to the agreement and applicable law; a restriction does not automatically eliminate a valid refund or other remedy.
Liability
For business customers, and only where legally valid, CenterServ's aggregate liability arising from an affected service is limited to the fees paid or payable for that service attributable to the three months preceding the event giving rise to the claim. Prepaid fees are allocated across their service term. Indirect or consequential losses, including lost profits where legally classified as such, are excluded to the same lawful extent.
These limitations do not apply where prohibited for consumers; to material injury caused by intentional or gross fault; to bodily or moral injury where limitation is prohibited; or to other non-excludable liability. They do not cap required refunds, repayment of unearned advances or approved SLA credits. Customer backup obligations do not automatically eliminate liability for a breach by CenterServ.
Applicable law and changes
Québec law and applicable federal Canadian law govern, subject to mandatory rights in any applicable jurisdiction. Québec courts have jurisdiction over business disputes where that choice is legally valid. Consumers retain protected court access and remedies. No compulsory arbitration or class-action waiver is imposed by these terms.
Revised terms apply only through a legally valid process, including required notice and acceptance. Existing refund, retention, SLA, support, affiliate or other contractual entitlements remain until validly changed. An invalid provision does not invalidate the remainder where the law permits separation.
Contact: support tickets or support@centerserv.com; billing and refunds: account@centerserv.com. These communication preferences do not restrict legally valid notices or mandatory remedies.
Separate services and existing agreements
These revised hosting terms do not cancel accrued affiliate commissions or separately agreed domain, migration or support rights. Those arrangements retain their applicable terms until validly changed. The historical terms below include their previous wording; they are not automatically incorporated into a new hosting order.
Previous policy text. Existing contractual rights remain subject to the applicable agreement and mandatory law.