Version: 25 September 2026. This notice concerns personal information handled by 11519654 Canada Inc., doing business as CenterServ, in connection with its website, customer accounts, payments and support.
Privacy contact
Contact the Privacy Officer at support@centerserv.com, with “Privacy” in the subject, or through a customer-account support ticket. You may request information about our practices or make a privacy complaint through either channel.
Information and purposes
Depending on your interaction with us, information processed includes:
- Contact and account information, such as name, organization, email, telephone and billing details, to administer accounts, communicate and provide services.
- Order, invoice, payment-status and transaction-reference information to process payments, maintain accounting records and resolve billing disputes.
- IP addresses, authentication, access and operational records for security, abuse prevention, troubleshooting and service administration. Approximate location derived from an IP address may be used to direct visitors to the appropriate regional website.
- Support correspondence and diagnostic information you provide to investigate and resolve your request.
- Information reasonably necessary for a specific identity or fraud check, collected through an appropriate process.
- Website interaction, cookie and campaign information used for measurement and advertising, subject to applicable consent requirements.
Information is obtained from you, use of the website and services, and the payment or service systems involved in your transaction. Information necessary for account administration, billing and delivery is required for those purposes. If information necessary to deliver or secure a service is not provided, we may be unable to complete the transaction or request. Optional marketing choices are separate from essential service communications.
Do not send full card images, card security codes, passwords or unnecessary sensitive information through ordinary email or tickets. Contact support to agree on a secure method before providing sensitive verification material or access credentials.
Hosted customer information
Customers determine the purposes of the information they place on their servers and are responsible for its lawful collection and use. CenterServ handles hosted information to provide, secure and support the agreed service, follow lawful instructions and satisfy applicable obligations. The parties' roles depend on the activity and applicable law. Any required data-processing agreement must be completed for the service concerned.
Cookies and measurement
Cookies and similar technologies may support login, security, preferences, analytics and advertising measurement. Our website integrations include Google Analytics, Google Ads and Google Tag Manager. A tag manager is a delivery mechanism; the tags it loads determine the particular processing involved.
Analytics and advertising can involve online identifiers, page interactions and campaign information being communicated to the relevant technology providers. Optional tracking is subject to the information, consent and choice requirements applicable to it. Acceptance of hosting terms or continued browsing is not blanket permission for unrelated optional processing.
You can control cookies through browser settings, although disabling essential cookies may affect account functions. You may contact the Privacy Officer about optional processing or to withdraw an applicable consent. Browser controls do not replace any consent mechanism CenterServ is legally required to provide. Withdrawal does not affect processing lawfully completed beforehand or information that must be retained on another lawful basis.
Recipients and international processing
Personal information may be handled by authorized personnel and organizations providing payment processing, account administration, technical operations, support, analytics, advertising or professional services, to the extent relevant to the stated purpose and legally permitted. Processing arrangements must limit access and use appropriately. Information may also be disclosed where lawfully required for legal proceedings, regulatory obligations or protection against abuse; this is not unrestricted permission to disclose information whenever requested.
The physical location in your server order concerns that server's hardware. Account administration, remote access, support and other processing may occur in Québec, elsewhere in Canada or other countries, depending on the service and organizations involved. Information processed abroad may be subject to the laws of that jurisdiction. Required transfer assessments, agreements and safeguards must be completed; selecting a location is not itself a substitute. Contact the Privacy Officer before ordering if you require specific restrictions on processing or access locations.
Retention
Information is retained for its relevant purpose and applicable obligations: account records for administration and unresolved matters; financial records for accounting, tax and lawful dispute requirements; support records for resolving cases and justified follow-up; security logs for incident investigation and protection; and consent or contract records to document applicable choices and commitments. Identity-check material must not be retained longer than justified for verification or legal requirements. At the end of a justified retention period, information must be securely destroyed or otherwise handled as lawfully permitted. Legal preservation obligations may require longer retention.
Hosted server data follows the service agreement and applicable instructions. No cloud or dedicated plan includes automatic backups, and no post-expiry data-retention or recovery period is guaranteed. Customers must maintain independent backups and export required data before service ends. Required data return, existing commitments and legal preservation duties remain applicable. Financial-record retention does not guarantee retention of server contents.
Security and incidents
CenterServ is responsible for reasonable safeguards appropriate to the information and circumstances. Access must be limited to authorized purposes. No internet service can guarantee absolute security. Suspected incidents must be assessed and handled under applicable law, including required notifications and assistance to affected customers. Report suspected compromise through support without sending unnecessary sensitive information.
Your rights
Depending on applicable law, you may request access, correction, portability, deletion or other restrictions; withdraw an optional consent; and complain about information handling. Exceptions and lawful retention duties may apply. We will use proportionate identity verification and respond within the applicable legal deadline. Contact support@centerserv.com, subject “Privacy”.
You may also contact the Commission d'accès à l'information du Québec, the Office of the Privacy Commissioner of Canada or another competent authority. Contacting CenterServ first is not a waiver of that right. For information controlled by another hosting customer, direct the request to that customer; CenterServ will assist as required by its role and the law. Optional marketing withdrawal does not stop essential billing, security or service notices.
Changes
Material changes will be communicated as required before taking effect. New consent will be obtained where required for a new purpose. A revised notice does not retroactively authorize unrelated processing.
Previous policy text. Existing contractual rights remain subject to the applicable agreement and mandatory law.