We put customers first.
All CenterServ servers come with the following dedicated support at no extra charge.
Server Setup
Core System Software
Operating System (Typical Install)
Web Server
FTP Server
Mail Server (Linux Servers Only)
One IP address
Configuration of our DNS for your domain
100Mbps full duplex port connection
Value Support Provided Automatically
Network Troubleshooting
We will proactively troubleshoot connectivity issues within our network and with our upstream providers. This is limited to packet loss and latency on our internal network, and between our internal network and our upstream providers. We provide 99.99% network uptime guarantee.
Bandwidth Usage Monitoring
We will provide monthly bandwidth usage statistics, measured in GB (Giga Bytes). Bandwidth is measured by total outbound traffic off the switch port your server is connected to. You can view your bandwidth usage via your Account Management interface here.
Value Support Provided by Request
Server Reboots
CenterServ will provide server reboots free of charge to all dedicated server customers when requested by either phone or email. Power cycling the machine may be required. In certain instances we may require your password for file system checks.
DNS Troubleshooting on CenterServ's Name Servers
We will troubleshoot and resolve any DNS problems on the CenterServ name server (nsX.primarydns.com). In the cases where the issue is caused by the registrar of the domain, the customer will have to contact the registrar directly.
Hosting Control Panel Support
We will ensure the Control Panel application is installed and running properly on your CenterServ dedicated server. If the problem is related to PLESK itself we will resolve the problem for you. If the problem is related to the way an unsupported third party application interacts with the Control Panel, you must contact that software vendor for technical support.
Installed Services and Applications
For CenterServ installed services and applications, e.g. web server, mail server, FTP server, database, PHP, etc, we will ensure the installed service or application, on your CenterServ dedicated server is running at the time of the default install or configuration.
Installation of Vendor Released Patches Upon Request
We will install, at customer request, any vendor released updates or patches necessary for proper and secure server operation. CenterServ cannot guarantee that these patches will not stop or break the software and applications on the server. Customers should research the compatibility of these patches and verify that they will function properly within the Operating System and with all third party software installed on the server before requesting installation. Server failures due to updates or patches will be escalated to the Systems Administration team for rollback or other resolution. This procedure my take up to 24 hours and may be considered as Professional Services, please plan accordingly.
Dedicated Server Hardware Repairs
We will replace any piece of failed hardware on a dedicated server for one of equal or greater value. Data integrity will be the responsibility of the customer. We provide a 2 hour hardware SLA.
Compromised Servers
We will reinstall all compromised servers. There will be a one time fee of $75. Data integrity will be the responsibility of the customer.
